Frequently Asked Questions
What about the warranty?
Will you order a gemstone similar to the one
I pick out?
Do I have to pay in full by November 1?
Do I order the ring from Zachary's?
Should I order an open back or closed back ring?
Why can the ring company set a gemstone in a
closed back ring?
What about resizing?
What about the warranty?
We offer a lifetime warranty on every stone purchased from
Zachary's Jewelers. We also offer lifetime service on your
class ring, to include polishing, antiquing and cleaning.
We strongly recommend that you insure your ring against loss,
damage or theft through USAA insurance, offered to midshipmen
at low cost. Each customer will receive a free full-insurance
appraisal on the entire ring.
Will you order a
gemstone similar to the one I pick out?
No, you will select the actual gemstone that will be set
in your class ring. The gemstone will be kept for you until
it is time to set the stone into your class ring. Visit your
stone anytime throughout the year! When friends and family
come to town, stop by to show off your selection. We're just
around the corner on Main Street!
Do I have to pay
in full by November 1?
To receive the 20% discount and free diamond dividers, you
must pay by November 1. Otherwise, we will be happy to set up a
deferred payment program with NO interest.
To hold a gemstone until November 1, you only need to place a
$50 deposit, which is used toward the purchase of the stone.
Do I order the ring
from Zachary's?
You will still order the ring from the ring company; however,
be sure to order a black onyx stone, which comes free with
the ring. We will replace this stone with the gemstone you
select from Zachary's.
Should I order an
open back or closed back ring?
If you order a genuine full cut gemstone from Zachary's,
you must order an open back ring. If you select a gemstone
surrounded by a diamond cluster, you may choose an open back
or closed back ring, but we recommend an open back around
clusters as they are easier to clean over time. Also, please
note that there is an additional charge from the ring company
for a closed back ring.
Why can the
ring company set a gemstone in a closed back ring?
Zachary's uses only natural, genuine gemstones cut to their
full depth to enhance color and brilliance. The ring company
suggests buying a closed back ring, which allows gemstones
cut only to a shallow depth to be put into these rings. The
mirror-back solution placed on these shallower gemstones disturbs
their natural beauty and renders the stone synthetically enchanced.
What about resizing?
We will check the size of your ring when you bring it to
us before we start any work on the setting of your stones.
If your ring is not sized properly, we will suggest that you
send it back to the ring company for their guaranteed free
resizing. Over time, if you even need your ring sized, Zachary's
Jewelers can also assist you.
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