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Return Policy

Zachary’s Jewelers

100 Main Street

Annapolis, Maryland, United States

Last Updated: April 17, 2026

This Return Policy applies to purchases made from Zachary’s Jewelers, whether online or in-store. By completing a purchase, you agree to the terms outlined below.

1. Return Eligibility

Online Purchases

Items purchased online may be returned within 30 days of the ship date for:

  • Full refund
  • Exchange
  • Store credit
  • Gift card

To be eligible:

  • Item must be in original, unworn condition
  • Item must include original packaging

In-Store Purchases

Items purchased in-store may be returned within 30 days of the purchase date for:

  • Full refund
  • Exchange
  • Store credit
  • Gift card

To be eligible:

  • Item must be unused and in original condition
  • Item must include original packaging
  • Receipt or proof of purchase is required
  • Worn, adjusted, or damaged items are not eligible
  • Timepieces must have all protective stickers intact
  • Refunds must be issued to the original form of payment

2. Holiday Return Policy

Purchases made beginning November 18 may be returned through January 24 of the following year.

3. Non-Returnable Items

The following items are not eligible for refund or exchange:

  • Custom-designed items
  • Special orders
  • Personalized or engraved merchandise
  • Sized or otherwise altered items
  • Timepieces that have been sized
  • Any item marked “Final Sale”

4. Certified Diamonds

Certified diamonds (loose or mounted) must be returned with the original laboratory grading report.

If the report is not included, a $150 replacement fee will be charged.

5. Order Cancellations

If a made-to-order, special order, or custom-designed item is still in production and has not yet been delivered:

  • The order may be canceled
  • A store credit will be issued

6. Exceptions and Partial Refunds

In certain situations, partial refunds or store credit may be granted at management discretion.

Examples include:

  • Items not returned in original condition
  • Items returned more than 30 days after delivery

7. Online Returns Process

To initiate a return for an online order:

Return options:

  • Ship the item back (after arranging in advance), or
  • Return the item to a Zachary’s Jewelers location

Notes:

  • No restocking fee will be charged for accepted returns
  • Original shipping costs are non-refundable unless the item was sent in error

8. Return Shipping

  • Customers are responsible for return shipping costs
  • If a return label is provided, the cost will be deducted from the refund or applied toward an exchange

For additional details, please refer to our Shipping Policy.

9. Refunds

Once your return is received and inspected:

  • You will be notified by email regarding approval or rejection

  • Approved refunds may be issued to:

    • Original method of payment, or
    • Store credit

Please allow 3 to 5 business days after receipt for processing.

Refund timing may vary depending on your financial institution.

10. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account
  2. Contact your credit card company or bank

If the issue persists:

11. Store Credits

Store credits are issued as either:

  • In-store credit, or
  • Online gift card

These are not interchangeable. Please specify how you intend to use your credit.

12. Gift Cards

  • Gift cards do not expire
  • Gift cards are non-refundable

13. Right to Refuse Returns

Zachary’s Jewelers reserves the right to refuse any return or exchange that does not meet the requirements outlined in this policy.

Any exceptions:

  • Are made at management discretion
  • Are based solely on the item’s resale viability
  • Are never determined by discriminatory practices

14. Pricing and Availability Disclaimer

We strive to ensure all pricing, promotions, product descriptions, and availability are accurate. However, these are subject to correction without prior notice.

15. Governing Law

This Return Policy shall be governed by and interpreted in accordance with the laws of the State of Maryland, without regard to conflict of law principles.